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The Process of Your Auto Repair

At Toyota of N Charlotte, we know that auto repair after a car accident can be pretty stressful. The back and forth communication between your car insurance company, the repair shop, etc. can get chaotic. Nevertheless, our Toyota Certified Collision Center in N Charlotte makes it a priority to guarantee an efficient and enjoyable experience when getting auto repairs. Speaking of which, we’re also going to give you a breakdown of what happens when getting your vehicle repaired at our N Charlotte Toyota Collision Center.


We suggest anyone getting their car repaired to allot a reasonable time period. Our auto repair shop goes by a specific process developed by us so that we can make the most of your time. We understand that being “car-less” is an interruption to your everyday life, so we try to get your N Charlotte situated as fast and efficient as possible.


For your convenience, we’ve outlined what goes on exactly when your car is getting repaired at our auto repair shop.


First things first, an estimate is prepared by our trained estimator

What they’ll do is conduct a full inspection and then document the damage in order to prepare the estimate. This is done even if your car insurance company had already provided a preliminary estimate. Also, we’re not able to officially start on your vehicle until you sign off on the repair authorization, and another signature in advance in case we find any other damages while working on your vehicle.


Afterwards, we locate are the necessary parts for your vehicle

Once we have all the parts at our N Charlotte Toyota body shop, we’ll go ahead and schedule your repair. Once we get your auto repair scheduled, we can give you an estimate as to how long the job will take and when you can pick it up. Keep in mind that the date can change based on if additional damages are found on the vehicle.


We remove the outer panels of your N Charlotte Toyota to uncover the physical structure of the vehicle

When the repair finally begins, this is the stage where we may find additional damage (sometimes this damage can’t be diagnosed at the initial consultation). In the event we do find more damage, we’ll provide a supplementary report documenting it, and your insurance company will also have to approve it. While this is all going on we’re going to be making sure that you stay informed with every update.


Then, we get your car back to road-ready condition

Were you aware that when it comes to your auto repair, your vehicle is is designed and assembled according to strict structural standards? In other words, we take the correct steps to measure your vehicle against published factory specifications and return it to the prescribed limits provided by the manufacturer.


The final touches

The final touches include testing your systems to make sure they’re functioning properly, applying primer, sanding, paint jobs, etc. After that, exterior components like mirrors, moldings, etc are put back and additional services like alignments are done. Then we clean your car, test drive it, and perform a quality inspection before returning it to you.


Bring in your car to our auto repair shop. It’ll be left in great hands. Toyota of N Charlotte’s Collision Center is located at 13429 Statesville Rd just off I-77 at exit 23 in Huntersville.

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